Payments, cancellations & refunds

1. Scope and current plans

This policy forms part of the Terms of Service. Current advertised monthly plans are Free at UGX 0, Pro at UGX 50,000, and Pro Max at UGX 100,000. The website description shown before payment explains each plan’s features and limits. Displayed prices include applicable taxes; any unavoidable extra charge must be disclosed before payment.

2. Manual WhatsApp payment

While the payment gateway is under maintenance, select a paid plan and use the prepared message to our official payment-support WhatsApp: +256 747 077420. Confirm the correct LinkMenuz account and restaurant name, follow the instructions supplied in that conversation, and provide only the transaction reference or limited evidence reasonably needed to verify payment.

Never send a password, mobile-money PIN, one-time code, card PIN or full account credentials. LinkMenuz will not ask for them.

3. Activation

A paid plan is normally activated within 24 hours after payment is received and verifiable, the correct account and restaurant are identified, and any discrepancy is resolved. The one-month period begins on activation. We should confirm the activation and expected expiry dates in writing.

4. Duration, renewal and expiry

Each paid subscription lasts one month from activation unless a different period is agreed in writing. Manual subscriptions do not renew automatically. At expiry, the account may return to the Free plan and paid features or limits may stop applying. A missed reminder does not extend the subscription.

5. Cancellation

You may tell us not to renew at any time. Because manual plans do not auto-renew, no further payment is due unless you choose to renew. Stopping use does not automatically create a refund for time already activated.

6. Legitimate refund reasons

We consider refund requests fairly. Legitimate reasons can include:

• Duplicate or excess payment.
• Activation of the wrong plan or account because of our error.
• Failure to activate within 24 hours after verified payment and complete information.
• An unauthorised payment supported by reasonable evidence.
• A material paid feature being unavailable for a substantial part of the subscription without a reasonable correction, extension or alternative.
• Any refund required by applicable Ugandan law.

7. What does not automatically qualify

A change of mind after activation, not using the service, unsuitable internet or equipment, misunderstanding an accurately described feature, suspension for serious misuse, a brief third-party interruption, or incorrect account details supplied by the customer does not automatically qualify. This does not remove statutory rights.

8. Requesting a refund

Email benjaminsolomon350@gmail.com or WhatsApp +256 747 077420. Include the account email, restaurant name, plan, amount, transaction reference and date, reason, and reasonable supporting information.

If the reason is approved, LinkMenuz will process the refund within seven calendar days after sufficient information is received and eligibility is confirmed. A bank or mobile-money provider may take additional time to display the funds. With your agreement, we may offer correction, activation, credit or an extension instead.

9. Fraud and reversals

Altered evidence, unauthorised transactions or knowingly false claims may result in refusal, suspension or reporting. If a payment is reversed or was not received, we may suspend the paid plan after reasonable notice unless immediate action is needed to prevent fraud.

10. Records and privacy

Ordinary support and payment-evidence copies are generally kept for one month after resolution. A minimum transaction record may be retained longer where tax, accounting, fraud-prevention or another legal requirement applies. Redact unrelated balances, transactions and credentials from evidence.

11. Changes and contact

Price changes do not shorten an activated subscription and apply only to a later renewal after disclosure. Material policy changes will not be applied retroactively where that would unfairly reduce rights connected with an existing payment.

Operator: Mwesigwa Benjamin Solomon · Nansana Kyebando, Uganda · benjaminsolomon350@gmail.com · +256 747 077420.